FAQs

The current processing time is around 1-3 business days.

Orders will be shipped throughout the week, except on Sundays or UK/Scotland Bank Holidays.

UK
Tracked jewellery shipping - £3.50
Tracked Bookish Watch, Ultimate Book Bag & Jewellery Case shipping - £5.00

Free tracked UK shipping on orders over £50

EU / EUROPE
Tracked shipping - £15.00 flat rate

REST OF WORLD
Including USA & Canada
Tracked shipping - £15.00 flat rate

Yes, we do! 
Please see our shipping zones below: 

European Shipping Zone: Serbia, Albania, Andorra, Armenia, Belarus, Bosnia & Herzegovina, Georgia, Greenland, Guernsey, Iceland, Isle of Man, Jersey, Moldova, Monaco, Montenegro, Switzerland, Turkey, Vatican City, Russia, Åland Islands, Bolivia, Austria, Belgium, Bulgaria, Croatia, Republic of Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden as well as Iceland, Liechtenstein and Norway.

Rest of World Shipping Zone:Anguilla, Antigua & Barbuda, Argentina, Aruba, Australia, Bahamas, Barbados, Belize, Bermuda, Brazil, Canada, Cayman Islands, Chile, Colombia, Costa Rica, Curaçao, Dominica, Dominican Republic, Ecuador, El Salvador, Fiji, Grenada, Guatemala, Haiti, Honduras, Hong Kong SAR, India, Indonesia, Jamaica, Japan, Malaysia, Martinique, Mexico, Montserrat, New Zealand, Nicaragua, Panama, Peru, Philippines, St. Barthélemy, St. Kitts & Nevis, St. Lucia, St. Martin, St. Pierre & Miquelon, Singapore, Sint Maarten, South Africa, South Korea, St. Vincent & Grenadines, Thailand, Trinidad & Tobago, Turks & Caicos Islands, United States, U.S. Outlying Islands, Uruguay, Vietnam, British Virgin Islands.

Royal Mail aims to deliver international parcels within around 14 working days, but delivery times can vary depending on your country’s customs and border processing.

Once your parcel has left the UK, delays caused by customs are unfortunately outside both our and Royal Mail’s control.

If you’re worried about your parcel or its location, please feel free to send me a DM or email, and I’ll always do my best to help.

If, for whatever reason, you have accidentally entered the wrong address, please contact us ASAP to change your details. 

If your item has already been shipped, sadly, we CANNOT change or reroute your product, and you WILL NOT be eligible for a refund. It is the responsibility of the customer to ensure all details are correct before purchase. 

 If, for any reason, your order is returned to us because of a wrong shipping address/failed delivery, we can refund the package minus the shipping fee.

If you would like the package to be re-sent to you, we will ask for an additional shipping fee to cover the costs of resending the package. As a failed delivery or wrong shipping address is out of our control. 

Please note that if the return to sender is our error, we are happy to resend the package for free.

EU - IOSS: The EU has introduced import VAT requirements that apply to eligible orders under €150. This is handled through IOSS. We pay the required VAT to Royal Mail when purchasing your shipping label, so these charges are taken care of before your parcel is sent.

USA - PDDP: The USA has introduced import duties and tariffs that must be paid before your parcel is sent. This is handled through PDDP. We pay the required charges to Royal Mail when purchasing your shipping label, so you shouldn’t be charged these duties again when your parcel is delivered.

However, all deliveries outside of the UK may be subject to extra import taxes and/or customs duties. 

Please note that you are responsible for paying duties, customs, or taxes charged by your government once your package arrives at its destination country. 

You should be able to find information on your country's customs prices/process online. 

We’re sorry your order wasn’t quite right! You have 30 days from receiving your order to request a return.

Please email readerssocietyshop@gmail.com before sending anything back. Items must be unworn, unused and returned in their original packaging.

UK customers may be offered a free return label where applicable. Customers outside the UK are responsible for return postage costs.

Please note: earrings may not be eligible for returns due to hygiene reasons unless they are faulty.

an I cancel my order?

We’re sorry you want to cancel your order! You can request a cancellation within 24 hours of placing your order, or before your order has been fulfilled - whichever comes first.

Please email us at readerssocietyshop@gmail.com as soon as possible after placing your order if you would like to cancel.

Once an order has been fulfilled or dispatched, we’re unable to cancel it.

Oops! If we’ve accidentally sent you the wrong item, please email readerssocietyshop@gmail.com with your order number and a photo of the item you received.

We’ll get it sorted for you as quickly as possible and arrange the correct item or another suitable solution.

Yes. If your item arrives damaged or develops a fault, please email readerssocietyshop@gmail.com with your order number and photos of the issue.

We’ll review it and arrange a replacement, exchange or refund where appropriate.

Please contact us before returning any faulty item so we can advise you on the next steps.

Many of our jewellery pieces are made from stainless steel, which is hypoallergenic and suitable for most sensitive skin.

Where applicable, individual product listings will include the exact material used. Please look for 316L stainless steel, as this is classed as a medical-grade stainless steel, which is hypoallergenic. 

Everyone’s skin and metal sensitivities are different, so if you have a known metal allergy or are unsure about a particular product, please email us before ordering, and we’ll be happy to check the material for you.

Many of our jewellery pieces are made from durable stainless steel, which is waterproof, tarnish-resistant and hypoallergenic, making it ideal for everyday wear.

Many of our newer pieces are made from 316L stainless steel. Gold pieces feature a 14K gold finish, while silver pieces are polished stainless steel.

Although our stainless steel jewellery is waterproof, we still recommend avoiding prolonged exposure to chlorine, salt water, sweat, fragrances and harsh chemicals to help keep your jewellery looking its best for as long as possible.

The Bookish Watch is water-resistant to 5 ATM, which means it can withstand pressures equivalent to around 50 metres and is suitable for everyday splashes, rain and swimming. We still recommend avoiding hot water, steam, perfume, cosmetics and cleaning products, as these can damage the watch over time.

Please check the individual product listing or our Bookish Watch Guide for full material and care information.

JEWELLERY
Many of our pieces are made from durable stainless steel and are designed for everyday wear. To keep your jewellery looking its best, avoid prolonged exposure to chlorine, salt water, sweat, fragrances and harsh chemicals.

If your jewellery gets wet, dry it with a soft cloth before storing. Keep pieces somewhere clean and dry when not in use. Please check the individual product listing for specific material information and care instructions.

A polishing cloth is included with jewellery orders to help keep your pieces looking their best.

THE BOOKISH WATCH
The Bookish Watch has its own care, sizing and adjustment instructions. Please visit our Bookish Watch Guide for full information on caring for your watch, changing the strap and making adjustments.

TOTE BAGS, BOOK POUCHES & JEWELLERY CASES
We do not recommend machine washing our tote bags, book pouches or jewellery cases.

Spot clean gently using a soft, damp cloth and allow the item to air dry naturally. Avoid soaking, tumble drying or using harsh cleaning products, as these may damage the material, print or structure of the product.

All orders are covered by our standard 30-day returns policy.

If your product develops a fault after this period, please email readerssocietyshop@gmail.com with your order number, a description of the issue and clear photographs.

As products and circumstances vary, faults outside the initial return period are reviewed case by case. Depending on the age of the item and the nature of the fault, we may be able to offer a replacement, repair or another suitable solution.

Please do not return anything before contacting us. Where an issue is caused by general wear, accidental damage or improper care rather than a product fault, return or replacement postage may be the customer's responsibility.

This does not affect your statutory consumer rights.